Thank you for purchasing from Byte-Market. We want you to be satisfied with your order and will assist you if something is not right.
The following terms apply only to digital manual purchases and are separate from our physical product return policy.
Digital manuals are covered by a 30-day satisfaction period.
If you have already downloaded your manual and are dissatisfied with it, you may request either:
If the digital manual has not been downloaded, you may request a full refund within 30 calendar days of purchase.
Approved refunds are returned to the original payment method used for the purchase. Refunds cannot be transferred to another card, bank account, or payment method.
If a physical product arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible.
In these circumstances, Byte-Market will arrange the return and cover the return shipping cost.
Please contact us by email or through our contact page so that we can resolve the issue.
Physical products may be returned within 30 calendar days of delivery, including returns where you have changed your mind about the purchase.
To qualify for a return, the physical product must:
To start a return, please contact us through our contact page for return instructions.
Unless the product is damaged, defective, or supplied incorrectly, customers are responsible for arranging and paying for return shipping.
After your returned physical product has been delivered to us, we will inspect the product and confirm that it meets the return requirements.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Approved refunds should be received within 7 calendar days after the returned product has been delivered to us and approved for refund.
Refunds cannot be transferred to another card, bank account, or payment method.
We do not charge a restocking fee for eligible physical product returns. We also do not deduct payment-processing or transaction-processing fees from an approved physical product refund.
For standard returns, including change-of-mind returns, customers are responsible for arranging and paying the cost of return shipping.
Original shipping charges are non-refundable for standard change-of-mind returns.
If a product was damaged, defective, or supplied incorrectly, Byte-Market will arrange and cover the cost of returning the product.
For questions about a return, replacement, store credit, or refund, please visit our contact page.